Refund policy

Refund & Return Policy

 

At Stay Active Health, we want you to feel confident in your purchase. If for any reason you’re not satisfied, we’re here to help.

 

Please read our refund and return policy carefully.

 

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60-Day Money-Back Guarantee

 

We offer a 60-day money-back guarantee on eligible products, starting from the date your order is delivered.

 

If you’re not satisfied with your purchase, you may request a return or refund within 60 days of delivery, subject to the conditions below.

 

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Sizing & Exchanges (Smart Rings and Wearables)

 

Selecting the correct size is important for comfort and performance. We strongly recommend reviewing our sizing guide carefully before placing your order.

 

If you selected an incorrect size, we offer a one-time size exchange per order, subject to the following conditions:

 

• Exchange requests must be submitted within 60 days of delivery
• Customers are responsible for return shipping costs
• The item must be returned in good working condition
• Once the original item is received and inspected, a replacement size will be shipped

 

Refunds for incorrect sizing may be considered after an exchange has been completed, and are subject to the return conditions outlined in this policy.

 

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Eligibility for Returns

 

To be eligible for a return:

 

• The item must be returned within 60 days of delivery
• The item must be in good working condition
• Normal wear from reasonable use is acceptable
• Original packaging is appreciated but not required

 

All returned items are inspected upon arrival.

 

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Non-Returnable Items

 

The following items are non-returnable:

 

• Final sale or clearance items (if marked as such)
• Items damaged due to misuse, neglect, or improper handling
• Items returned outside the 60-day return window
• Promotional gift cards

 

Free Gifts & Promotional Items

 

Free gifts, promotional items, and bonus products included with an order are non-returnable and non-refundable.

 

If a refund is requested for the main purchased item, all free gifts must be returned in order to receive a full refund. If free gifts are not returned, their retail value may be deducted from the refund amount.

 

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How to Request a Return or Exchange

 

To initiate a return or size exchange, please contact us at:

 

support@stayactivehealth.com

 

Include:

 

• Your order number
• The email used at checkout
• A brief explanation of the request

 

Our support team will respond within 1–2 business days with next steps.

 

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Return Shipping

 

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

 

To help keep our prices affordable, we do not offer prepaid return labels at this time. Return shipping costs may vary depending on location.

 

We recommend using a trackable shipping method. Stay Active Health is not responsible for lost or undelivered return shipments.

 

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Refund Processing

 

Once your return is received and inspected:

 

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Shipping charges (if any) are non-refundable

 

Please allow additional time for your bank or card issuer to post the refund.

 

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Damaged or Defective Items

 

If your item arrives damaged or defective, please contact us within 7 days of delivery.

 

Please include:

 

• Your order number
• A description of the issue
• Clear photos or video evidence

 

We will arrange a replacement or refund at no additional cost to you.

 

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Exchanges (Non-Sizing Related)

 

At this time, we do not offer exchanges for reasons other than sizing.
If you need a different product, please initiate a return and place a new order.

 

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Order Cancellations

 

Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing or shipped.

 

Once an order has been processed or shipped, it cannot be canceled.

 

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Wellness Disclaimer

 

Stay Active Health products are designed for general wellness and lifestyle use only. They are not intended to diagnose, treat, cure, or prevent any medical condition.

 

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Contact Us

 

If you have any questions about our refund and return policy, please contact us

 

support@stayactivehealth.com